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In the first instance, users should contact the companies with which they have contracted their energy supplies.

• Consumer Ombudsman. The Oficina del Defensor del Consumidor, or consumer ombudsman's office, has been approved by the Council of Ministers and will report to the CNE (National Energy Commission). It is planned to start operating in July 2009 and has an area set aside for it on the CNE's website.
  
  Its main role will be to inform consumers and answer their queries about energy products, resolve disputes that may arise between operators in the energy sector and their customers and to inform the government about complaints submitted by users of energy products, and where appropriate suggest regulatory improvements to avoid these situations arising.
   

• Office for Change of Supplier (La Oficina de Cambios de Suministrador, OCSUM), Its purpose is to supervise and speed up possible changes of supplier in the electricity and gas sectors.
   
• Industry and  Energy Departments in the Autonomous Regions .
  
• Direcciones Generales de Consumo de las Comunidades Autónomas.
  
• Consumers and Users Associations.
  
• OMIC. (Municipal Consumer Information Offices).